True Omnichannel Means Integration

It's no secret that transitioning to an omnichannel customer service and sales strategy will be incr

» » True Omnichannel Means Integration , ago, 686 view
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It's no secret that transitioning to an omnichannel customer service and sales strategy will be increasingly required as consumers and businesses alike look to interact with companies on their own terms. But being successful means more than just being able to engage with users across voice, web, chat, social media, email and other avenues. Increasingly, true omnichannel differentiation will require integration and seamless cross-channel communications.
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2016-01-07T05:05:00Z 250250
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