The Customer-Service Quandary: Touchy Feely or Do It Yourself? - Wall Street Journal

Wall Street JournalThe Customer-Service Quandary: Touchy Feely or Do It Yourself?Wall Street Journal

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Wall Street Journal

The Customer-Service Quandary: Touchy Feely or Do It Yourself?
Wall Street Journal
Companies like Zappos and car-sharing service Zipcar make themselves available every way possible. I recently locked myself out of a Zipcar and immediately called customer service. An agent spent several minutes verifying my identity before remotely ...


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2015-11-02T03:23:06Z 250250
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