IBM Watson Will Change CRM, Among Other Things

In 2011, an IBM computer named Watson beat the all-time human Jeopardy! champ, Ken Jennings, and bea

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In 2011, an IBM computer named Watson beat the all-time human Jeopardy! champ, Ken Jennings, and beat him quite handily. It didn’t seem so at the time, but this was one of the most important days in the history of customer relationship management (CRM) and processes that are based on making sense of massive amounts of data. The gameshow win was not a turning point not becauseContinue Reading
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2015-04-18T04:23:18Z 250250
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