Contact Center Analytics Week in Review: Calibrio, Uber, Airbnb

Contact center analytics are a vital asset to call centers looking to ensure compliance, grow revenu

» » Contact Center Analytics Week in Review: Calibrio, Uber, Airbnb , ago, 1641 view
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Contact center analytics are a vital asset to call centers looking to ensure compliance, grow revenue, strengthen customer loyalty, improve efficiency and increase customer satisfaction. Contact center analytics assist management by sorting and simplifying big data, in order to provide valuable insights on the relationship between agents and customers to achieve a higher quality of service.
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2015-02-21T08:18:10Z 250250
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