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At the end of the day, agents are supposed to be providing #quality customer service that will keep consumers coming back for more. But how can #call #center managers ensure that each interaction is meeting quality expectations? Here are some tips to improve call center read more...

0 View, 0 Like, 0 dislike, 2 hours ago

Indianapolis is the second city to receive AT&T 5G Evolution read more...

0 View, 0 Like, 0 dislike, 2 hours ago

New Gen Access Point De#livers 802.11 ac Wave to Your Hotel Room   Travelers today expect more from their #hotel accommodations than cable TV and a heated pool; they want fast, reliable Wi-Fi to run the laptops and smart phones that have become an essential part of our personal and business read more...

0 View, 0 Like, 0 dislike, 6 hours ago

Over the past few posts, I’ve addressed the topic of conversational #interfaces as another way to understand what developments in AI – Artificial Intelligence – are bringing to the #collaboration space. This topic is new, not well understood, and rather obtuse, and even after read more...

0 View, 0 Like, 0 dislike, 19 hours ago

There’s a lot of excitement and hype surrounding 5G, the next-generation wireless broadband #infrastructure that could provide far faster speeds and broader coverage than its predecessors. Some industry observers have even speculated that 5G could give rise to a whole #host of new technologies read more...

0 View, 0 Like, 0 dislike, 19 hours ago

Skype for Business could be the Bring Your Own Device (BYOD)–friendly communications solution that enterprises are seeking for their employees who choose to go BYOD. Of course, a free version of Skype is available, but the added features and security of Skype for Business is what you want to read more...

0 View, 0 Like, 0 dislike, 19 hours ago

The MEF has published a white paper defining SD-WAN and is working on APIs to expedite the delivery of SD-WAN managed service read more...

0 View, 0 Like, 0 dislike, 19 hours ago

SkySwitch announced this week that it has integrated ReachUC into the SkySwitch Platform. This influx of advanced applications, tools and features adds much in the way of capability, and is now available to all SkySwitch white label read more...

0 View, 0 Like, 0 dislike, 23 hours ago

There's a new online banking risk out there. It's called SIM #swap #fraud. The U.S. Fair Trade Commission reports that there were 2,658 incidents of SIM swap identity fraud in January of last read more...

0 View, 0 Like, 0 dislike, 23 hours ago

There's a new online banking risk out there. It's called SIM #swap #fraud. The U.S. Fair Trade Commission reports that there were 2,658 incidents of SIM swap identity fraud in January of last read more...

0 View, 0 Like, 0 dislike, 23 hours ago