A beauty clinic in Belgravia, London, has been accused of taking £750 from a customer for a treatment they never provided. The customer had paid for a course of Potenza micro-needling, a procedure that uses thin needles to make tiny holes in the top layer of the skin to encourage its natural healing process. The clinic was running a “£50 off” special offer on the course, and the customer paid the full amount upfront. However, when the customer arrived for their first appointment, they were told that the machine was still not available. The customer was offered vouchers for other treatments, but they refused and demanded a refund. The clinic eventually agreed to refund the money.
This incident highlights the importance of consumer rights and the need for businesses to be transparent and honest with their customers. Customers should not be charged for treatments that are not provided, and businesses should not make false promises or mislead their customers. If you have been treated unfairly by a business, you can seek help from consumer rights organizations or legal professionals.